Return policy
Items bought on stilleben.dk are fully returnable and refundable within 30 days upon receipt. If you wish to return your purchase, please mark which item you wish to return on your receipt and include it in your return package. Also please note if you have any complaints about the product you wish to return.

Please note that the right of withdrawal is annulled if you use the product in a way that obviously reduces the sales value significantly. The products must be returned unused and in the same condition as they were upon receipt and in the original packaging. If not, you will receive a refund equal to the state of the item. 
You are responsible for the goods until we receive them and you have to cover the return costs. If an item is broken or lost during shipment you can be held responsible. In that case it is your own responsibility to document the return.

Refund
When we receive your parcel and the items are approved we will return the order amount to the card used for the purchase

Return Address
Stilleben
c/o Textile Logistics
Marsvej 7
7430 Ikast
Denmark

Please note that we do not accept return shipment sent to pickup shops. Also it is not possible to return parcels with shipping company DAO. 
We only accept return orders bought from our webshop. Items bought in our flagship store must be returned to our flagship store.

Wish to exchange an item – other colour / other size? 
Our exchange procedure is completely similar to our return procedure. If you wish to exchange an item into another colour or size, please return the item as described above, and place a new order containing the colour or size you desire. We will refund the entire payment of the purchased items upon receipt of your returned parcel. 

Forgot to pick up your parcel? 
In case you forget to pick up your parcel at your chosen pickup shop, it will automatically be sent back to us. If this happens, we will refund the payment of the purchased items. However, we will not be refunding the shipping costs. 

Damaged parcels?
The goods are insured in transit and we kindly ask you to check the content of the parcel upon receipt. If the parcel or the content are damaged upon receipt, please let us know within 24 hours after receipt so we can get the item cost refunded. Please e-mail us pictures to webshop@stilleben.dk of the parcel, the packaging and the damaged items. After approving we will provide you with a free return label, and ask you to return the parcel to us. When received, we will kindly replace the item or return the cost of the item if no longer in stock.