PAYMENTS, SHIPPING & RETURNS

The following terms & guidelines only concern items bought from our webshop.
Be aware that items bought from our webshop, can only be returned to our webshop.
For address, see Return address.

Payments

Want to make a purchase?
When purchasing a product on stilleben.dk you will receive an e-mail confirmation. Please note that the order is not accepted until we have double checked that the requested product is in stock. Once this is done you will receive a final order and shipping confirmation.


Payment
At stilleben.dk you can pay with VisaDankort, Visa, Mastercard and MobilePay. 


Need help?
Please contact our webshop:
Mon. - Thurs: 9AM - 3PM⼁Fri: 9AM - 12PM.
Phone: +45 22 89 90 97 or e-mail: webshop@stilleben.dk


Taxes
When ordering from an EU country you pay Danish taxes due to the rules of items free mobility. However, if you order from a country outside the EU* you will not be charged Danish taxes but will be charged with your local taxes. During checkout the Danish taxes will appear until entering your address and country information. Then the Danish tax will be removed from your order, and your purchase will be completed without Danish taxes. 

* When you are ordering from countries outside the EU, your parcel can be charged with the local taxes or fees upon entering the country. The amount of the taxes or fees depend on which country you are ordering from. The customer is responsible for the payment of these taxes or fees. The country's customs may delay your parcel until the payment has been made.


Errors and rejections 
We reserve the right to reject and cancel any order which is considered affected by system failures, price errors or suspected payment abuse.

We strive to ensure that all information on our website is correct. However, we are not liable for unintended inaccuracies (including errors regarding prices and delivery time) and typographical or system failures. All information are subject to change without notice. 

Complaints? (We sure hope not)
We hope you are all satisfied – if not, please contact our webshop on phone number +45 22 89 90 97 Mon. – Thurs. at 9AM – 3PM / Fri. at 8AM – 12PM or send us an email: webshop@stilleben.dk

 

– stilleben.dk trades in accordance with the guidelines and laws established by the National Consumer Agency of Denmark. Complaints can be made in accordance with the rules established by the Danish Sale of Goods Act. This means that you can make a complaint of defects and faults in the product, which has occurred within 24 months after the purchase. This does, however, not apply to defects, damages or wear caused by misuse, lacking maintenance or ordinary wear and tear.

Shipping

Shipment within Denmark
Pickup shop delivery from: DKK 55 / Free shipping above DKK 1000
Home delivery from: DKK 75
Office delivery from: DKK 65

All shipment in Denmark is via GLS. When ordering pickup shop delivery, you can choose which shop you prefer during checkout.
We do not ship to Greenland, Iceland or Faroe Islands.


Shipment worldwide
Sweden DKK 95
Germany DKK 95 
The Netherlands DKK 110
Belgium DKK 110
Austria DKK 135
France DKK 135
UK DKK 175
Schweiz DKK 235
Norway DKK 275 
Rest of Europe* DKK 185
* Exclusive of Turkey, Russia and Ukraine

Rest of the world: Price is calculated doing checkout
An island fee can be added on some destinations.

Unfortunately we don't ship to USA and Canada at the moment.


Time of delivery*
Denmark: 1-3 working days
Europe: 2-5 working days
Rest of the world: 3-6 working days
* For countries outside of EU, delays may occur due to custom controls. In general, delays may occur on special busy occasions - for example Christmas.

All shipment is via GLS / UPS / Bring. 
Order before 12 (noon) on working days – and your order will be shipped the same day.

Returns

Return policy
Items bought on stilleben.dk are fully returnable and refundable within 30 days upon receipt. If you wish to return your purchase, please mark which item you wish to return on your receipt and include it in your return package. Also please note if you have any complaints about the product you wish to return.

Please note that the right of withdrawal is annulled if you use the product in a way that obviously reduces the sales value significantly. The products must be returned unused and in the same condition as they were upon receipt and in the original packaging. If not, you will receive a refund equal to the state of the item. 
You are responsible for the goods until we receive them and you have to cover the return costs. If an item is broken or lost during shipment you can be held responsible. In that case it is your own responsibility to document the return.


Refund
When we receive your parcel and the items are approved we will return the order amount to the card used for the purchase


Return Address
Stilleben
c/o Textile Logistics
Marsvej 7
7430 Ikast
Denmark

Please note that we do not accept return shipment sent to pickup shops. Also it is not possible to return parcels with shipping company DAO. 
We only accept return orders bought from our webshop. Items bought in our flagship store must be returned to our flagship store.


Wish to exchange an item – other colour / other size? 
Our exchange procedure is completely similar to our return procedure. If you wish to exchange an item into another colour or size, please return the item as described above, and place a new order containing the colour or size you desire. We will refund the entire payment of the purchased items upon receipt of your returned parcel. 


Forgot to pick up your parcel? 
In case you forget to pick up your parcel at your chosen pickup shop, it will automatically be sent back to us. If this happens, we will refund the payment of the purchased items. However, we will not be refunding the shipping costs. 


Damaged parcels?
The goods are insured in transit and we kindly ask you to check the content of the parcel upon receipt. If the parcel or the content are damaged upon receipt, please let us know within 24 hours after receipt so we can get the item cost refunded. Please e-mail us pictures to webshop@stilleben.dk of the parcel, the packaging and the damaged items. After approving we will provide you with a free return label, and ask you to return the parcel to us. When received, we will kindly replace the item or return the cost of the item if no longer in stock.