Right of withdrawal (Cancellation and returns)

You have a 30-day right of withdrawal when shopping with us. If you have purchased multiple items, you may choose to withdraw only part of the delivery. 

The withdrawal period expires 30 days after the day on which you:

• Have received your item, or the person you have chosen has received it.
• Gain physical possession of the last item, in the case of an agreement concerning several different items that were ordered in one order and delivered individually.

If the withdrawal period expires on a public holiday, Saturday, Constitution Day, Christmas Eve, or New Year's Day, the deadline is extended to the following business day. 

Please note that the right of withdrawal lapses if you use the product in a way that clearly reduces the sales price significantly. Products must be returned unused and in the same condition as they were received, as well as in the original packaging. Otherwise, you will receive a refund corresponding to the item's condition. 

 

What do I do if I want to withdraw?

If you wish to withdraw your purchase, you must notify us of your wish to withdraw before the withdrawal deadline expires. You can notify us by sending an email to webshop@stilleben.dk.

In your notification, you must clearly inform us that you wish to exercise your right of withdrawal, and whether you wish to return all or part of your purchase, along with your order number. You will find this in your order confirmation, which you received when you placed your order.

 

Do you want to exchange an item – different colour / different size?

Our exchange procedure is exactly the same as our return procedure. If you wish to exchange an item for a different colour or size, you must return the item as described above and then place a new order for the desired colour or size. We will refund the full amount for the returned items once we have received your package. 

 

Forgotten to pick up your package? 

If you forget to pick up your package at the selected parcel shop, it will automatically be sent back to us. In this case, we will refund the amount for the purchased goods, but we will not refund the shipping costs.

 

Damaged parcels?

The goods are insured in transit, and we kindly ask you to check the content of the parcel upon receipt. If the parcel or the content is damaged upon receipt, please let us know within 24 hours after receipt so we can get the item cost refunded. Please e-mail us pictures to webshop@stilleben.dk of the parcel, the packaging and the damaged items.

After approving, we will provide you with a free return label and ask you to return the parcel to us. When received, we will kindly replace the item or return the cost of the item if no longer in stock.

 

How to return

Please note that items purchased on stilleben.dk cannot be returned to our physical store. Items purchased in our physical store can only be returned in the store and can be exchanged for another product or a voucher.

The return of the item must take place without undue delay and no later than 14 days after you have notified us that you wish to return the item. 

You must pay the costs associated with your return yourself. You can buy a GLS return label here (only applies to returns from Denmark).

Label and instructions will be sent to your email once the purchase of the label is complete.

If you choose to purchase a return label elsewhere yourself, you must send the item to the following address:

Stilleben
C/0 Textile Logistics 
Transportcenter alle 4-10,
7400 Herning
Denmark

Please note that we do not accept return packages sent to parcel shops. It is also not possible to return packages using DAO.

We only accept returns of items purchased in our webshop. Items purchased in our flagship store must be returned to the store.

Refund of the purchase price upon withdrawal

If you withdraw your entire purchase, we will refund the full purchase price to you, including standard delivery costs. However, please note the following exceptions:

• If you only return part of your order, any delivery costs will not be refunded.
• If you chose a delivery method more expensive than our standard delivery option, the additional cost will not be refunded.

We will refund the purchase price once we have received your returned items. Please note that processing time should be expected, as our items are received by an external warehouse. You will be notified of the refund once we have completed the return, and you can expect to see the amount in your account 3-7 business days thereafter.

The refund will be made using the same means of payment that you used for the original transaction, unless you have explicitly accepted another form of refund, such as a voucher. The refund is always free of charge for you. 

 

Packaging and item condition upon return 

When you return an item to us, you must return it in its original packaging. You have the right to open the packaging to inspect the item, but if the packaging is missing or damaged, it constitutes a reduction in value, which may result in us deducting an amount from the purchase price corresponding to the reduction in value before the purchase price is refunded.

It is your own responsibility to ensure that the item is properly packaged when you send it back. You bear the risk for the item until we have received it.