Payments, Shipping and Returns

We ship worldwide – learn more below

stilleben.dk
Frederiksborggade 22
1360 Copenhagen
Denmark
CVR: 26930103

Want to make a purchase?
When purchasing a product on stilleben.dk you will receive an e-mail confirmation. Please note that the order is not accepted until we have double checked that the requested product is in stock. After this you will receive a final order and shipping confirmation.

Payment
At stilleben.dk you can pay with VisaDankort, Visa, Mastercard, Visa Electron, American Express and MobilePay. 

Need help?
Please contact our webshop on phone number +45 27 82 33 96 Monday – Thursday at 9 AM – 3 PM / Friday 8 AM – 12 (noon) or send us an e-mail: netshop@stilleben.dk

SHIPMENT IN DENMARK
Free shipping on purchases above: DKK. 499,- (only pickup shop delivery)
Pickup shop delivery: DKK. 49,- DKK (on purchases below: DKK. 499,-)
Home delivery: DKK. 65,-
Office delivery: DKK. 55,-

*Oversize parcels will be charged additional: DKK. 150,-

All shipment in Denmark is via GLS. When ordering pickup shop delivery you can choose which shop you prefer during checkout.
For shipment to Greenland and the Faroe Islands please contact our webshop netshop@stilleben.dk

SHIPMENT WORLDWIDE
Germany and Sweden: DKK. 125,-
Norway and Switzerland: From DKK. 350,-
Rest of Europe*: From DKK. 220,- (depending on size)
USA: From DKK. 300,- (depending on size)
Rest of the world: Price is calculated doing checkout (depending on size)
*exclusive of Turkey and Russia

Please contact our webshop regarding shipment of larger furniture.

An island fee can be added on some destinations. 

Time of delivery
Denmark: 1-3 working days
Europe: 2-5 working days
Rest of the world: 3-6 working days

Order before 12 (noon) on working days – and your order will be shipped the same day.
All shipment in Europe is via GLS / EuroBusiness.

Please note: Due to the corona situation, delivery delays may occur. 

Gift cards
At stilleben.dk it is possible to purchase a gift card which can be used in our online as well as our physical store. Gift card orders will be fulfilled the first coming working day after we receive the order. After this you will receive an e-mail with the gift card for you to print. The gift card is valid for two years after the date of purchase. It is possible to spend some of the money and save the rest for later. In this case you will receive an e-mail with the remaining value.

Taxes
When ordering from an EU country you pay Danish taxes due to the rules of items free mobility. However, if you order from a non EU country you will not be charged Danish taxes but will be charged with your local taxes. During checkout the Danish taxes will appear, and your purchase will be completed including Danish taxes. We will refund the full amount of the Danish taxes to your account. The refund will be made within 10 days after the fulfilment of your order.

Return policy
Articles bought on stilleben.dk are fully returnable and refundable within 30 days upon receipt. If you want to return an item please let us know within 14 days upon receipt by sending an email to netshop@stilleben.dk. Please explain which articles you want to return and please return the item within 14 days after letting us know. Note that the right of withdrawal is annulled if you use the product in a way that obviously reduces the sales value significantly. The goods must be returned unused and in the same condition as they were upon receipt and in the original packaging. If not, you will receive a refund equal to the state of the item. 

Refund
When we receive your parcel and the items are approved we will return the order amount to the account or gift card used for the purchase.

Return form
The return form is included in your parcel – you can also find it HERE. Please fill in your information in the return form, and mark the items you wish to return on your receipt. Send us both the return form and the receipt along with the items you wish to return. 
Please note that you are responsible for the goods until we receive them and that you have to cover the return costs. If an item is broken or lost during shipment you can be held responsible. In that case it is your own responsibility to document the return.

Return Address
If you need to return a parcel you can buy a return label at returpakke.dk. They handle all of our return parcels easily and make sure your parcel arrives at the right place. Please note that this option is only available to customers residing in Denmark. 

If you are living outside Denmark, please return your parcel to:

Stilleben
c/o Lagerkompagniet

Søllerupvej 17A
4681 Herfoelge
Denmark

Wish to exchange an item – other colour / other size? 
Our exchange procedure is completely similar to our return procedure. If you wish to exchange an item into another colour or size, please return the item as described above, and place a new order containing the colour or size you desire. We will refund the full amount upon receivement of your returned parcel. 

Forgot to pick up your parcel? 
In case you forget to pick up your parcel at your chosen pickup shop, it will automatically be sent back to us. If this happens, we will refund the payment of the purchased items. However, we will not be refunding the shipping costs. 

Damaged parcels?
The goods are insured in transit and we kindly ask you to check the content of the parcel upon receipt. If the parcel or the content are damaged upon receipt, please let us know within 24 hours after receipt so we can get the item cost refunded. Please e-mail us pictures at netshop@stilleben.dk of the parcel, the packaging and the damaged items. After approving we will provide you with a free return label (only customers residing in Denmark), and ask you to return the parcel to us. When received, we will kindly replace the item or return the cost of the item if no longer in stock. 

Errors and rejections 
We reserve the right to reject and cancel any order which is considered affected by system failures, price errors or suspected payment abuse.

We strive to ensure that all information on our website is correct. However, we are not liable for unintended inaccuracies (including errors regarding prices and delivery time) and typographical or system failures. All information are subject to change without notice. 

Complaints? (we sure hope not)
We hope you are all satisfied – if not, please contact our webshop on phone number +45 27 82 33 96 Monday – Thursday at 9 AM – 3 PM / Friday at 8 AM – 12 (noon) or send us an email: netshop@stilleben.dk.



stilleben.dk trades in accordance with the guidelines and laws established by the National Consumer Agency of Denmark. Complaints can be made in accordance with the rules established by the Danish Sale of Goods Act. This means that you can make a complaint of defects and faults in the product, which has occurred within 24 months after the purchase. This does, however, not apply to defects, damages or wear caused by misuse, lacking maintenance or ordinary wear and tear.