Terms & conditions

We ship wordwide - please learn more below

Stilleben.dk
Niels Hemmingsens Gade 3
1153 Copenhagen, Denmark
CVR: 30811399

Want to make a purchase?
When purchasing a product on stilleben.dk you will receive an e-mail confirmation. Please note that the order is not accepted until we have double checked that the requested product is in stock. After this you will receive a final order and shipping confirmation.

Payment
At stilleben.dk you can pay with VisaDankort, Visa, Mastercard, Visa Electron, American Express and PayPal.

Need help?
Please contact our webshop +45 2711 3191 on weekdays between 9 AM and 3 PM or send us an e-mail: netshop@stilleben.dk

SHIPMENT IN DENMARK
FREE SHIPPING – on purchases above 499DKK (only postal box delivery)
Postal box delivery (pakkeboks): 39DKK (on purchases below 499DKK)
Home delivery (med omdeling): 65DKK
Office delivery (erhverv): 45DKK

* Parcels above 20 kg = 200DKK

All shipment in Denmark via Post Nord. When ordering postal box delivery you can choose the postal box you prefer during check out.
For shipment to Greenland and the Faroe Islands please contact our webshop netshop@stilleben.dk

SHIPMENT WORLDWIDE
Norway, Sweden and Germany: 100DKK
Rest of Europe (exclusive of Turkey and Russia): 150DKK
Rest of the world: 500DKK
*Please contact our webshop regarding shipment of larger furniture

Time of delivery
Denmark: 1-3 working days
Europe: 2-5 working days
Rest of the world: 3-6 working days

Order before 12 PM on weekdays – and your order will be shipped the same day.
All Shipment in Europe via GLS/EuroBusiness.

Taxes
When ordering from an EU country you pay Danish taxes due to the rules of items free mobility. However, if you order from a non EU country you will not be charged Danish taxes but will be charged with your local taxes. During checkout the Danish taxes will appear but you will not be charged Danish taxes when payment is completed. 

Want to pick up your parcel?
Why not pick up your parcel in our webshop office on weekdays between 10 AM and - 6 PM? Our webshop office is situated in our Stilleben Store in Frederiksborggade 22, 1360 Copenhagen, right next to Nørreport Station. 

Return policy
Articles bought on stilleben.dk are fully returnable and refundable within 30 days upon receipt. If you want to return an item please let us know within 14 days upon receipt by sending an email to netshop@stilleben.dk. Please explain which articles you want to return and please return the item within 14 days after letting us know. Note that the right of withdrawal is annulled if you use the product in a way that obviously reduces the sales value significantly. The goods must be returned unused and in the same condition as they were upon receipt and in the original packaging. If not, you will receive a refund equal to the state of the item. 

Return form
Please fill in the return form and send it along with the items you wish to return. The return form is included in your parcel – you can also find it HERE
Please note that you are responsible for the goods until we receive them and that you have to cover the return costs. If an item is broken or lost during shipment you can be held responsible. In that case it is your own responsibility to document the return.
Note: Items of a certain size or fragility picked up in our webshop in Frederiksborggade 22 must be delivered in person in our webshop. 

Refund
When we receive your parcel and the items are approved we will return the order amount to your account or gift card used for the purchase. If you return all items in your order we will refund the original shipping costs, if you however only return part of your order we will only refund the items cost.

Want to return a parcel? Please send to:
Stilleben
ATT Webshop
Frederiksborggade 22
1360 Copenhagen K
Denmark

Gift cards
At Stilleben.dk it is possible to purchase a gift card which can be used in our online as well as physical stores. When your order is fulfilled you will receive an e-mail with the gift card for you to print. The gift card is valid for two years after the date of purchase. It is possible to spend some of the money and save the rest for later. In this case you will receive an e-mail with the remaining value.

Want to return a gift?
If you have received a gift bought from stilleben.dk and you wish to return the product we can only exchange it to another product of the same value in our physical stores. If you want a refund please note that the item cost will be returned to the buyers account.

Items bought in our physical stores are only refundable to other items within 14 days from purchasing. We do not give money refunds on items bought in our physical stores.

Damaged parcels?
The goods are insured in transit and we kindly ask you to check the content of the parcel upon receipt. If the parcel and/or the content are damaged upon receipt, please let us know within 24 hours after receipt so we can get the item cost refunded. We are responsible for goods, which have been damaged in transit. We will kindly replace the item or return the cost of the item if no longer in stock. Once we hear from you we will try to track your parcel. If not tracked within 14 days, we will forward a new parcel without cost.

Complaints? (we sure hope not)
We hope you are all satisfied – if not, please contact our webshop  +45 2711 3191 on weekdays between 9 AM to 3 PM or send us an e-mail: netshop@stilleben.dk.

Stilleben.dk trades in accordance with the guidelines and laws established by the National Consumer Agency of Denmark. Complaints can be made in accordance with the rules established by the Danish Sale of Goods Act. This means that you can make a complaint of defects and faults in the product, which has occurred within 24 months after the purchase. This does, however, not apply to defects, damages or wear caused by misuse, lacking maintenance or ordinary wear and tear.